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Great Customer Service

Blogs: #10 of 13

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I thought I wasn't going to write another blog before the Christmas Holiday, but just had to get this out there. I ordered some 2015 wall calendars from Vistaprint for a craft show I am doing in January and they arrived at my house today. I looked at one and was mostly looking at the photographs which were all fine, so then I gave one to my wife to look at. She immediately saw a spelling error on one of the photos titles, then she found a second. Figuring I had screwed up with proofing the order I was not happy with myself and was thinking the company would just say it was on me for not proofing better. So I decided to go online anyway and contact customer service, hoping to plead my case as a new entrepreneur and a new customer. I was very pleased with their response (Live Chat on Christmas Eve, no less) as I explained the spelling errors I had found. The CSA I was dealing with said she had corrected the errors and would get the items re-ordered, at no cost to myself. No having to beg and plead for them to do something, they just did it matter of factly. Absolutely A+++ service and I will definitely do business with Vistaprint again in the future. They have definitely made me a customer for the future!! Hats off to Vistaprint for going above and beyond, in my opinion.